Payment Policy

Payment Policy

Welcome to cheiwy. We want to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the accepted payment methods, security measures, and billing procedures for our online store.

1. Accepted Methods of Payment

To ensure convenience, we accept a wide variety of secure payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.

  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

  • Alternative Payments: PayPal.

All payments must be made in full at the time of purchase. We do not accept cash on delivery (COD), personal checks, or bank transfers.

2. Payment Security & Encryption

Your security is our top priority.

  • Our store is hosted on Shopify, which is certified PCI-DSS Level 1 compliant.

  • All transactions are processed through a secure, encrypted connection using SSL (Secure Sockets Layer) technology to protect your personal and financial information.

  • We do not store or have access to your full credit card details.

3. Currency and Pricing

  • All prices listed on our website are in USD.

  • If your local currency is different, your bank or card issuer will automatically convert the total amount based on their current exchange rates, which may include foreign transaction fees.

  • cheiwy is not responsible for any additional exchange fees charged by your financial institution.

4. Billing Information & Order Verification

  • Please ensure that your billing address matches the information on your credit card statement.

  • To prevent online fraud, orders may be subject to a security check. If we suspect any unauthorized or fraudulent transaction, we reserve the right to cancel the order and issue a full refund immediately.

5. Refunds & Chargebacks

  • Approved refunds are always processed back to the original payment method used during checkout.

  • Depending on your bank or payment provider, it usually takes 5–10 business days for the refunded amount to reflect in your account.

  • If you face any issues with your order, please contact our support team directly before initiating a chargeback with your bank. We are here to help resolve any issues quickly!

6. Contact Us

If you have any questions, concerns, or inquiries regarding payments, please reach out to us:                                                                                                                               

  • Store Name: Cheiwy

  • Email: support@cheiwy.com

  • Phone: +16178610026

  • Business Address: 131 Dartmouth St 3rd Floor, Boston, MA 02116, United States