Shipping policy
"Thank you for shopping with Cheiwy! We are committed to delivering your products safely and on time. Please read our shipping policy carefully."
Order Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or U.S. holidays.
During high-demand periods, processing times may be slightly longer.
Shipping Time
United States: Estimated delivery time is 7–15 business days after processing.
Delivery times may vary depending on your location, customs delays, or carrier issues.
Shipping Locations
We currently ship only within the United States.
We do not ship to P.O. Boxes or APO/FPO addresses at this time.
Shipping Fees
Shipping costs are FREE 📍 Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
⚠️ Delayed or Lost Orders
If your order is delayed beyond the estimated delivery time, please contact us at support@cheiwy.com
We are not responsible for delays caused by customs, weather, or carrier issues, but we will assist you in resolving the matter.
📦 Incorrect Address
Please ensure your shipping address is correct before placing an order.
We are not responsible for orders shipped to incorrectly provided addresses.
🩹 Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with photo evidence.
We will arrange a replacement or refund as per our Refund Policy.
Contact Information:
If you have any questions about your order or shipping status, please contact us at: Store Name: Cheiwy Email: support@cheiwy.com, Address: 131 Dartmouth St 3rd Floor, Boston, MA 02116, United States. Phone: +16178610026